Reception and care navigators
Our Medical Administrators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results, and direct you to the right person depending on your health issue or query. Giving them an indication of your problem can help them provide a prompt answer and direct you to the most appropriate health professional. They are trained to be discreet and maintain confidentiality at all times. Our Medical Administrators make most of the patient appointments here. They also perform other important tasks, such as issuing repeat prescriptions, dealing with prescription enquiries, dealing with private work requests (for example, holiday cancellation forms), registering patients, processing patient registrations, and carrying out practice searches and audits.
Secretaries
Our medical secretaries are proficient, experienced, and specifically trained in medical terminology. They perform a range of tasks, including facilitating referrals from us to hospitals and other healthcare providers. They work with your GP and on your behalf to make sure you are referred to the right place for your medical condition.
Clinical Administrators
Our clinical administrators perform a range of tasks, such as processing incoming letters, summarising patient notes, registering patients for online services, recalling patients in for annual reviews, and much more. They are experienced within their work, maintaining confidentiality at all times with all information they read and work directly with your GP to make sure all of your clinical information is recorded accurately and every patient record is up-to-date.
